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21 Mar 2018

Thinking

The clinic has been/is going through one of those unsettling times when suddenly a lot of things happen which force a re-think of what we do and what we prioritise.

We made some physical changes to the place, adding a second room for biomechanics and sports massage, and were shut for the duration of the building work for two weeks.

BT cut us off three times (with the VOIP-icloud transfer the reason each time!).

We transitioned from World-Pay to PayPal to try and make my tiring end-of-day admin easier.

We decided at last to trial part pre-payment for new patients.

I have even changed one of the sub-headings on this web-site from High Risk Feet to What We Offer and What We don’t.  (Although we still see high risk feet..check out the page for the subtle difference.)

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For me, it’s currently about re-assessing pretty much everything.  Channeling the experience we have most of, keeping things fresh with extra training, and finding better ways to do dull but essential administrative jobs.

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I hope that this kind of reflection helps us to offer our patients a clearer, more focused service.